Privacy Policy

Terms & Conditions 🤍 Our Message

Terms & Conditions 

At Sequential Health, we do not simply provide a food service; we provide an experience built on quality, commitment, organization, and attention to the finest details.

Because clarity and respect are the foundation of any successful experience, please read the following Terms & Conditions carefully before completing your subscription and payment:

1. Registration & Payment (Commitment is Elegance)

  • The subscription is confirmed and reserved once the full amount has been paid.
  • All payments are strictly non-refundable from the moment payment is completed, whether or not the subscription has started.
  • Subscribers are not entitled to a refund in the event of cancellation, a change of mind, inability to commit, travel, illness, death, war, disasters, epidemics, official decisions, or any other emergency or force majeure circumstances, subject to the applicable laws and regulations of the Kingdom of Bahrain.
  • In the event of circumstances beyond the control of Sequential Health that affect its ability to provide the service, management reserves the right to suspend the subscription and extend its duration once the circumstances have ceased, without a cash refund and in accordance with applicable regulations.
  • With management approval, a subscription may be transferred to another person for a transfer fee of BHD 5.
  • The subscription start date may be postponed to a later date, provided the request is submitted before the subscription begins. This is subject to availability and management approval.
  • Postponing or transferring a subscription does not entitle the subscriber to a refund of the amount paid.

2. Delivery & Collection Times (Time is Luxury)

  • Daily delivery takes place between 3:00 PM and 9:30 PM.
  • Meals delivered are intended for the following day, in order to ensure readiness, organization, and consistent service quality.
  • A fixed delivery time cannot be guaranteed, as delivery times depend on the driver's route, area scheduling, road conditions, and traffic.
  • Minor delays may occur on certain days due to the nature of the menu and preparation time, or as a result of road and delivery conditions beyond our control.
  • Please ensure that the address and contact number provided are accurate and that someone is available to receive the order during the delivery window.
  • The driver will contact the subscriber upon arrival. If there is no response or delivery cannot be completed, Sequential Health does not guarantee that the order can be redelivered on the same day.
  • Meals that cannot be delivered due to no response, an incorrect address, no one being available to receive the order, or any other reason attributable to the subscriber will not be compensated.
  • Once the meals have been delivered, the subscriber is responsible for storing them properly and adhering to the specified consumption date and time.

3. Public Holidays (Planned with Care)

  • Sequential Health reserves the right to suspend delivery services during holidays, official public holidays, or any days off designated by management.
  • Subscribers will be notified of scheduled holidays at least two days in advance through the official communication channels of Sequential Health.
  • All delivery days suspended by Sequential Health will be compensated by extending the subscription period by the same number of days.
  • Compensation will be provided solely through an extension of the subscription period. Subscribers are not entitled to request a cash refund, account credit, or discount for these days.
  • These days will not be deducted from the subscriber's complimentary freezing days.

4. Special Requests & Allergies (Personalized with Balance)

  • All food allergies, health conditions, and unsuitable ingredients must be disclosed before the subscription begins.
  • Requests to substitute seafood, cold cuts, certain fruits and vegetables, and allergenic ingredients may be accommodated, subject to the options available from Sequential Health.
  • All substitution requests are subject to the availability of alternatives and their compatibility with the menu.
  • Seasoning, spices, and cooking methods cannot be changed, as they form part of our culinary identity and established standards.
  • The subscriber is responsible for providing accurate and complete health and dietary information upon registration and for immediately notifying the team of any changes.

5. Calories, Protein & Add-ons

  • Standard packages are available according to the calorie levels approved by Sequential Health, with a maximum of 1,800 calories in the regular packages.
  • Protein portion options are available at 120g, 150g, or 180g, depending on the package and dietary requirements.
  • If the subscriber requests an increase to 2,300 calories or an increase in the protein portion, an additional fee of BHD 40 will apply.
  • Additional fees apply for requests to add a meal, salad, snack, or any other additional item, depending on the type and duration of the modification.
  • Packages cannot be changed from one package type to another after the subscription has been confirmed and payment has been completed.
  • The service is not a substitute for medical advice. Subscribers are responsible for consulting a physician or registered dietitian if they have a medical condition requiring a specialized therapeutic diet.

6. Subscription Freeze Policy (Flexibility with Order)

  • Subscribers are entitled to freeze their subscription for a total of up to 6 delivery days, whether consecutive or separate, during the subscription period.
  • To benefit from the complimentary freeze allowance, the request must be submitted at least two days in advance of the requested freeze date.
  • Freeze requests are accepted during official working hours, from 9:00 AM to 6:00 PM.
  • Late freeze requests will not be accepted, and meals that have already entered preparation or have been included in the preparation and delivery plan will not be compensated.
  • Eligible frozen days will be added to the end of the subscription, and compensation will begin during the week following the end of the original subscription period.
  • Once the complimentary freeze allowance has been exceeded, a fee of BHD 10 will apply to activate additional freezing and compensate for the eligible days after the subscription ends.
  • Frozen days cannot be exchanged for cash or used as a discount toward another subscription.

7. Cancellation & Package Transfers

  • A subscription cannot be cancelled or refunded after payment has been completed, whether before or after the subscription begins.
  • Unused days cannot be exchanged for cash or account credit and cannot be transferred to another subscription except in cases approved by management.
  • Packages cannot be changed from one package type to another after the subscription has been confirmed and payment has been completed.
  • Transferring a subscription to another person is subject to management approval and payment of the applicable transfer fee. The new subscriber must comply with the remaining duration and Terms & Conditions of the original subscription.

8. Quality & Pricing (Value Beyond Price)

  • Quality is not an option for us; it is an essential part of the Sequential Health identity.
  • Our prices reflect the quality of ingredients, preparation, packaging, delivery, and the service provided to subscribers.
  • Prices are fixed according to the advertised packages. Individual discounts or exceptions outside of official promotions announced by Sequential Health are not offered.
  • The menu or one of its ingredients may be modified or substituted if an ingredient is unavailable or due to operational reasons, with a suitable alternative provided whenever possible.

9. Feedback & Complaints (Grace in Words)

  • We welcome all feedback and complaints when communicated with courtesy and calmness, and we address them with care and professionalism.
  • Any feedback regarding a meal must be submitted on the day it is received, accompanied by a clear photo of the meal and the label attached to the package, so that the team can review the matter.
  • Compensation requests are subject to management assessment and verification. Submitting a complaint does not automatically entitle the subscriber to compensation.
  • If an error by Sequential Health is confirmed, management will determine the appropriate form of compensation based on the nature of the case.

10. Respect for Our Team (Behind Every Luxury, There is a Team)

  • Every member of our team is part of the Sequential Health identity and experience and deserves to be treated with respect and appreciation.
  • Verbal abuse, threats, insults, shouting, or inappropriate behavior toward any member of our team or our drivers will not be tolerated.
  • Management reserves the right to suspend communication or terminate the provision of services in the event of repeated abusive behavior or serious misconduct, while taking appropriate action in accordance with applicable regulations.
  • All feedback and concerns will be handled professionally and calmly, while safeguarding both the subscriber's rights and the dignity of our team.

11. Acceptance of the Terms & Conditions

  • Completing the payment constitutes the subscriber's acknowledgment that they have read, understood, and fully accepted all Terms & Conditions without reservation.
  • The subscriber is responsible for reviewing this policy before making payment. Failure to read the policy does not exempt the subscriber from complying with it.
  • Sequential Health reserves the right to update these Terms & Conditions when necessary. Any new amendments will apply to subsequent subscriptions unless the amendment is required by law.

🤍 Our Message

We are not simply a business; we are a way of life.

Every experience that carries the Sequential Health name deserves to be delivered with the highest standards of quality, respect, organization, and attention to detail — for you, and for us.

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